1. Remote: photograph the back and battery-cover label

Place the remote in good light and photograph its full back. Take a second close view of the label, square to the camera, with enough resolution to read punctuation and suffixes. A front photo is supplementary, not a substitute.

Only open the ordinary battery cover as described for the remote; do not dismantle it. If there is no label, write “not visible.” A blank field should not be filled from a visually similar listing.

2. Control box: use the external label safely

Look for the electronics manufacturer and complete model on the outside of the box. Names such as Richmat, Keeson, DewertOkin or LINAK can be useful even when the retail base name is absent. They do not by themselves select a replacement.

Do not open the control box. Unplug wall power before photographing accessible plugs or connectors. Never enter a pinch zone or rely on an elevated mechanism to stay in place while you inspect it.

3. Base frame: separate base identity from mattress branding

Use the accessible frame label, owner’s manual or purchase paperwork to identify the base. The mattress, retailer and electronics supplier can be different organizations. Keep those fields separate rather than choosing the most familiar logo.

Leggett & Platt describes several model-dependent label locations and separate identifiers for split bases. A location described by one manufacturer is a starting point for its products, not permission to move an unsafe bed.

Reference: Leggett & Platt: Adjustable-base FAQ · Tempur-Pedic: Identify your base model

4. Read the fields without normalizing away a revision

Keep the exact printed model and part-number spelling, including dots, hyphens and final letters. Record a manufacturing date as a date, not as a model. Keep serial numbers private for manufacturer support; they do not belong in a public query or shared research fixture.

An FCC ID may identify a radio applicant or filing. A certification or file number is not automatically a model number, and it does not prove that another handset can control your bed. Do not treat every long number as a replacement SKU.

Reference: FCC: Equipment identification and authorization

5. Make a useful, privacy-conscious photo set

Use one context image to show which object carries the label, one full-label image, and one readable close-up. Avoid glare, include all corners and keep each component’s images together. Do not publish household details or unneeded personal information.

For support, record which side of a split base each label belongs to. If access needs lifting, disassembly or exposure to moving parts, stop and request assistance instead of pursuing a better photo.

6. Use what you know and leave the rest Unknown

A documented control-box identity can narrow the search even with no retail-brand name. It does not establish every remote or motor attached to that electronics family. Look for an explicit relationship covering the complete identifiers.

If there is no documented path, the useful outcome is a complete label set for manufacturer support or a repair assessment. Do not create a compatibility conclusion merely to move beyond an Unknown result.

Sources & References

Official documents below apply to their named systems. The symptom tables are cautious next-check guidance, not a certified diagnosis or a cross-brand repair procedure.

Named replacement examples link to existing reviewed entity records. Read our evidence methodology.

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